Privacy Policy

Use of personal data collected

We will not use your personal information to give you access to CRYOPEP’s products and services – and will only disclose it if we are legally required to do so.
We use professional data for a variety of purposes, including improving our products and services. CRYOPEP is a company that does not interact with retail customers.
We do not collect information on end consumers unless a consumer interacts directly with CRYOPEP.
In that case, we redirect them to a health professional.

The personal information collected is that provided on our registration form by our website users, CRYOPEP employees and prospects who wish to create a registered user account with CRYOPEP to allow them to access specific information about products and services, request a quote and manage their individual accounts.
When you interact directly with CRYOPEP, we may collect personal information, such as your first and last name.
We also collect information for quality research purposes, such as your satisfaction with browsing the website, to better understand our customers and thus provide a service tailored to your expectations.
This is entirely internal and we do not market this data. For visitors to our website, we collect anonymous information about activities on our websites. This helps us determine the best way to provide useful information to customers and understand which parts of our websites and services interest them the most.


When you leave a comment on our website, the data entered in the comment form, but also your IP address and the user agent of your browser are collected to help us detect unwanted comments.

An anonymized string created from your email address (also known as hash) can be sent to the Gravatar service to check if you are using it. The privacy clauses of the Gravatar service are available here: After validation of your comment, your profile photo will be visible publicly next to your comment.

Transmission of your personal data

CRYOPEP does not sell or rent your contact information or other personal information to marketing specialists. You always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information is accurate, complete and up-to-date by contacting us at :  
We may disclose your personal information without notice or consent if we are legally required or authorized to do so, for example in response to a court order or production order. In addition, in order to respond to your request, it may happen that CRYOPEP may make certain personal information about you available to our manufacturers, suppliers and partners if it leaves its distribution area.

How we protect your collected data

CRYOPEP takes precautions, by securing access, to protect your personal information from loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction.
We will only keep your personal information as long as necessary to achieve the purposes for which it was collected, and as required by law. Once they are no longer necessary or required, we will destroy your personal information in a confidential and secure manner.

Cookies Management

The CRYOPEP website may use “cookies” and other technologies to help us understand which parts of our website are most popular. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding, and to study the effectiveness of our communications with customers.

You can disable cookies on your browser, but some features of the CRYOPEP website may not be available or work as intended once cookies are disabled. Like another website, we automatically collect certain information and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), landing/exit pages, operating system, timestamp and browsing path data.

We use this information, which does not identify individual users, to analyze trends, administer the site, track user movements on the site. We do not attempt to link this technical information to a particular person and do not use the collected information to market it.

If you have any questions regarding CRYOPEP’s customer privacy policy or the processing of data collected on our site, please contact us ou par courrier postal à
83 rue Yves Montand

Mise à jour : 2023-03-08