FAQ

Specializing in the diagnosis of hemostasis and thrombosis since 2008, CRYOPEP provides healthcare professionals with high-quality frozen and lyophilized reagents. Our products are designed to meet the needs of hematology and hemostasis laboratories as well as research centers. With our expertise in hemostasis, we offer Cryopep reagents as well as a comprehensive selection of innovative reagents, rigorously sourced from exclusive international partners.

Our innovative offer includes a range of frozen plasma and reagents specifically designed for the diagnosis of hemostasis and thrombosis. These ready-to-use products are of exceptional quality, equivalent to plasma from healthy donors. We provide high-quality frozen and lyophilized reagents, such as plasmas, assays, calibrators, and controls, designed for in-vitro diagnostics in hemostasis and thrombosis, combining performance and reliability to meet the needs of medical biology laboratories and research centers.

The quality of our frozen reagents is based on the careful selection of raw materials, chosen with a high level of scrutiny. We offer frozen plasmas and reagents without additives, ensuring their purity and effectiveness. By opting for a frozen in-vitro diagnostic reagent, we eliminate the steps involved in lyophilization, avoiding the potential alterations it may cause. This approach also guarantees an optimized pre-analytic process, reducing the risk of errors during reagent reconstitution.

Yes, Cryopep offers custom research reagents tailored to specific customer needs, such as custom plasmas, assays, characterizations, and on-demand training.

Yes, our products are designed to be used with all market analyzers. Have a need or a question? Cryopep teams are available to help you implement your new test routine.

CCN-10 is a non-titrated normal plasma that can serve as an internal control.

RCN-10 is a titrated normal control (value with a range).

CCNRP-10 is a titrated calibrator (exact value).

It can be, but this is not its intended use. We recommend using the RCN-10, which is more suitable for this purpose.

Some kits can indeed be used on mouse plasma. Please feel free to contact Cryopep teams to confirm this.

Several factors need to be considered, such as temperature, reagent lot number, solubilization time, or incubation time in the analyzer, etc. Please do not hesitate to contact us so we can identify the cause of the issue together and find solutions.

Quote requests can be made directly through our website or by contacting our sales team via email or phone.

We work with express couriers to guarantee delivery within J+1 or J+2 depending on the geographical zones within Europe, certified ISO 9001:2015 and CERTIPHARM.*
For temperature-sensitive shipments at -25°C/-15°C within mainland France, we use Chronopost Healthcare to ensure proper temperature control during transport, avoiding quality degradation due to delivery delays.
To preserve the integrity of our frozen products, we ship under dry ice from Monday to Wednesday, except for specific customer requests.
All lyophilized hemostasis reagent orders are shipped Monday to Friday.
*These certifications are only valid for Chronopost.

Yes, upon request, you can request a quote to purchase samples.

Only individuals in the medical, biology, or research sectors can create an account and place orders with Cryopep.

After requesting an account, validation takes approximately 48 hours. It is reserved for clients who have already placed an order with Cryopep.

• Technical datasheets
• Certificates of analysis
• Safety data sheets (SDS)

Access to technical documents (SDS, certificates of analysis, and technical datasheets) is exclusively available to our clients with a validated Cryopep account.

Once logged into your validated account, you can download them directly from the relevant product page on our website.

Our customer service can review any specific requests related to technical data. Feel free to contact us via email or the online form.

Yes, Cryopep offers training on using its products, managing assays and characterizations, and specific training tailored to your projects.

You can contact us via email or phone to arrange a training session suited to your needs.

Yes, our team is available to answer all your questions and assist you with the use of our entire product range.

Cryopep is committed to continuous quality improvement:
ISO 9001:2008 obtained in January 2017

ISO 9001:2015 and ISO 13485:2016 since November 2019

Since November 2022: exclusive focus on ISO 13485:2016.

Yes. Our products comply with applicable in-vitro diagnostic (IVD) regulations, including the IVDD 98/79/EC directive and the IVDR (EU) 2017/746 regulation.

The shelf life is indicated on the label, the product datasheet, and the certificate of analysis. Our products must be stored according to the instructions (e.g., -20°C for frozen products).

Follow the provided usage protocols. Temperature, reconstitution, and incubation times must be strictly controlled.

Contact our support team. We will provide certificates, technical datasheets, and quality assistance if necessary.

Yes. Each lot has a certificate of analysis with results, methods, and quality controls.
📄 This document is available directly from the relevant product page on our website by entering the lot number to retrieve the corresponding certificate.
⚠️ Access is reserved for clients with a validated account.

Each product is labeled with a unique lot number, in compliance with regulatory requirements.

Yes, upon request.

You can contact us by phone, email, or via our contact form on the website for any questions about our products and services.

Yes, we provide full after-sales support, including technical support and guidance on the use of our products.